Privacy Policy

Talk and Chalk — Professional Interpretation and Translation Services Last updated: 9 June 2026

1. Who We Are

The data controller responsible for your personal data is:

Talk And Chalk Language Services Ltd 128 City Road, London, EC1V 2NX, United Kingdom Registered in England and Wales — Company No. 17263829 Email: [email protected] Telephone: +44 2045 770209 Website: https://interpreters.talkandchalk.co.uk

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at the details above.

2. Interpretation and Definitions

The following terms have the meanings set out below throughout this Privacy Policy:

• Account — a unique account created for you to access our Service or parts of our Service
• Company (referred to as “we”, “us”, or “our”) — Talk And Chalk Language Services Ltd, 128 City Road, London, EC1V 2NX
• Cookies — small files placed on your device by a website, storing details of your browsing activity
• Data Controller — the entity that determines the purposes and means of processing personal data — in this case, Talk And Chalk Language Services Ltd
• Device — any device that can access the Service, such as a computer, mobile phone, or tablet
• Personal Data — any information relating to an identified or identifiable living individual
• Service — our website at https://interpreters.talkandchalk.co.uk
• Service Provider — any third party that processes data on our behalf
• UK GDPR — the UK General Data Protection Regulation, as retained in UK law by the Data Protection Act 2018
• Usage Data — data collected automatically through your use of the Service
• You — the individual accessing or using the Service, or the organisation on whose behalf they are acting

3. Personal Data We Collect

Information You Provide Directly

When you contact us, submit a quote request, or apply to join our interpreter network, we may collect:

• Full name
• Email address
• Telephone number
• Postal address
• Language pairs and professional qualifications (for interpreter applications)
• Details of your enquiry or service requirements

Usage Data

We automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Date and time of access
• Device identifiers and operating system

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Please see Section 9 (Cookies) for full details.

4. Legal Basis for Processing Your Personal Data

Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

• Contract performance — processing necessary to fulfil a contract with you or to take steps at your request before entering into a contract (Article 6(1)(b) UK GDPR)
• Legitimate interests — processing necessary for our legitimate business interests, including responding to enquiries, improving our services, and maintaining the security of our website (Article 6(1)(f) UK GDPR)
• Legal obligation — processing necessary to comply with a legal obligation under UK law (Article 6(1)(c) UK GDPR)
• Consent — where you have given clear consent for us to process your data for a specific purpose, such as marketing communications (Article 6(1)(a) UK GDPR)

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and deliver our interpretation and translation services
• To respond to your enquiries and quote requests
• To manage your account and service bookings
• To process interpreter applications and manage our professional network
• To send you service-related communications and updates
• To send marketing communications where you have consented or where we have a legitimate interest — you may opt out at any time
• To comply with our legal and regulatory obligations
• To improve our website, services, and user experience
• To protect the security and integrity of our Service

6. Sharing Your Personal Data

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service Providers — trusted third parties who process data on our behalf, such as website hosting providers, email platforms, and CRM systems — all bound by data processing agreements
• Professional Partners — where necessary to deliver interpretation or translation services, we may share relevant details with certified interpreters or translators in our network
• Legal Compliance — where required by law, court order, or lawful request from UK public authorities including HMCTS and law enforcement agencies
• Business Transfers — in the event of a merger, acquisition, or sale of business assets, your data may be transferred — we will notify you in advance in such circumstances
• With your consent — for any other purpose where you have given explicit consent

7. International Transfers of Personal Data

As we operate internationally with offices and networks in the UK, Brazil, and France, your personal data may be transferred to and processed in countries outside the United Kingdom.

Where we transfer personal data outside the UK, we ensure that appropriate safeguards are in place in accordance with UK GDPR Chapter V, including:

• Transfers to countries with UK adequacy decisions
• Use of the UK International Data Transfer Agreement (IDTA) or Addendum to EU Standard Contractual Clauses

8. Your Rights Under UK GDPR

Under the UK GDPR and Data Protection Act 2018, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data where there is no lawful reason for us to continue processing it
• Right to restrict processing — to request that we limit how we use your data in certain circumstances
• Right to data portability — to receive your personal data in a structured, commonly used, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes
• Rights related to automated decision-making — we do not make solely automated decisions that have legal or similarly significant effects on you

To exercise any of these rights, please contact us at [email protected] or write to us at 128 City Road, London, EC1V 2NX.

We will respond to your request within one calendar month in accordance with UK GDPR Article 12.

9. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. The types of cookies we use include:

• Strictly Necessary Cookies — essential for the website to function correctly. These cannot be disabled.
• Analytics Cookies — help us understand how visitors use our website, allowing us to improve performance and content.
• Functionality Cookies — remember your preferences to provide a more personalised experience.
• Marketing Cookies — used to deliver relevant advertisements and track the effectiveness of campaigns, where you have consented.

You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. For more information, visit the ICO Guide to Cookies.

10. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable UK law.

• Enquiry and quote data — retained for up to 3 years following last contact
• Contractual and service records — retained for 6 years in accordance with UK contract law limitation periods
• Interpreter application data — retained for 2 years if no appointment is made
• Usage and analytics data — retained for up to 26 months

11. Security of Your Personal Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure — in accordance with UK GDPR Article 32.

These measures include encrypted data transmission (SSL/TLS), access controls, secure hosting infrastructure, and staff confidentiality protocols. However, no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us immediately at [email protected] and we will take steps to delete such information.

13. Links to Third-Party Websites

Our website may contain links to third-party websites. We have no control over and accept no responsibility for the content or privacy practices of those sites. We encourage you to review the privacy policy of any website you visit.

14. How to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK’s independent data protection regulator:

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 Website: https://ico.org.uk

We would, however, appreciate the opportunity to address your concerns before you approach the ICO — please contact us first at [email protected].

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and updating the Last updated date.

We encourage you to review this Privacy Policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Talk And Chalk Language Services Ltd 128 City Road, London, EC1V 2NX Registered in England and Wales — Company No. 17263829 [email protected] | +44 2045 770209 https://interpreters.talkandchalk.co.uk